Comfort Guarantees from Iceberg Heating & Cooling
Peace of Mind from Our Monroe Heating & Cooling Specialists
Our highly trained technicians always start by performing a thorough heat loss gain calculation, after which we will guarantee one to two years, depending on your plan level, of the following:
- Your heating system will maintain 70˚ at the thermostat on a 0˚ day, a 70˚ difference from the outside temperature.
- Your air conditioning system will maintain 75˚ on a 95˚ day, a 20˚ difference from the outside temperature.
If the temperature range we have promised is not achieved after analyzing the system, we will replace the system at no charge to you. Our top priority is to keep you comfortable!
$500 No-Frustration Guarantee
If your system breaks down during the first two years and leaves you without heating or cooling, we guarantee to repair your system within 24-hours of the time you contact our office or we will pay you $500 for your inconvenience.
Property Protection & Client Respect Guarantee
Our installation technicians are the best in skill, attitude, and workmanship. While they are in your home, your property will be protected from any possible damage. Our technicians will not swear or use tobacco products while in your home. They are all drug-free and criminal background checked. They will courteously answer any questions or concerns and leave your home as neat as they found it. They will wear protective shoe covers and place floor protection on traffic areas. If they fail to do any of the above, we will give you a five-year Comfort Club™ membership (a $775 value) at no charge to you.
No Lemon Guarantee
Our Monroe HVAC technicians believe that you should not have a major compressor failure in the first 6 years of your air conditioning system’s life, or a heat exchanger failure in the first 12 years of your furnace’s life. If either of these two failures should happen, we do not believe in “repairing” your equipment – we believe in replacing this major piece of equipment in your home with a new one and start the 6 or 12-year warranty all over.
100% Money-Back Guarantee for Two Years
We insist on your 100% complete satisfaction. We guarantee that the equipment we have installed will perform as stated. After analyzing your system, if it does not heat or cool your home to your complete satisfaction in the first two years of its installation, we will remove it and return 100% of your investment. You can’t lose!
Apples-to-Apples Guarantee
Anyone can install something cheaper by cutting corners and pricing it for less. It’s important to always know what is and what is not included in any heating and cooling system you choose for your home. We provide this to you in writing from your peace of mind.
Our apples-to-apples guarantee is our promise to you that you cannot find a comparable installation for less, or we’ll pay you $500 and match the price. All we ask is that the comparison be “apples-to-apples.”
To learn more about Iceberg Heating & Cooling’s comprehensive customer-focused guarantees, call us today at 734-342-3420!
